Refund Policy

Last updated April 25, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are dissatisfied with your purchase, you may return it to us for a refund, store credit, or exchange. Please see below for more information on our Refund Policy.

You can request a refund for nearly any unused purchase. Upon request via support@nuovoscent.com, NuovoScent will issue a refund for any reason if the request is made within 3 days of purchase and the product has yet to be used. Further details are available below. However, refund requests submitted outside the outlined parameters will still be duly considered.

Returns
All returns must be postmarked within thirty (3) days of the purchase date or the date you receive the diffuser or Scent Oils, whichever is later. Items must be in new and unused condition, with all original packaging and all accompanying parts and accessories intact. No refunds will be issued for used diffusers or opened Scent Oils.

Note

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

There is no restocking fee.

Return Process
To return an item, please email customer service at support@nuovoscent.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:
NuovoScent
Attn: Returns
RMA #
1353 Grinnell Ave.
Waterford, MI 48328
United States
We recommend using a trackable shipping method to ensure your item is safely returned to us.

Refund Process
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow between ten and fourteen (10-14) days from receiving your item to process your return or exchange. You will be issued a full refund within a week of approval if you are eligible.
You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your company. We will notify you by email when your return has been processed.
If, for any reason, NuovoScent cannot issue a refund via your initial payment method, we will provide the value in equivalent credit or an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase to the original payment method.

How to Request a Refund

You can request a refund or other assistance with your purchases at support@nuovoscent.com.

Abuse

Refunds are designed to remove the risk from purchasing products rather than as a way to get free products. If it appears that you are abusing refunds, we may stop offering them to you.

No Disparagement

You agree not to disparage us in any manner. To avoid doubt, disparagement shall mean mocking or otherwise making false or negative statements about NuovoScent’s products, services, members, managers, or employees.

Release of Liability

You, on behalf of yourself and your respective heirs, estates, administrators, successors, and assigns, at this moment unconditionally release and forever discharge NuovoScent and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.

No Admission of Liability

You understand and acknowledge that acceptance of any refund request by you shall not be deemed or construed as an admission of liability by NuovoScent concerning any dispute or other matter. This Refund Policy shall not be used or construed in connection with any other suit or proceedings as an admission or concession of liability.

Questions

If you have any questions concerning our Refund Policy, please get in touch with us at support@nuovoscent.com.

Revision Date

This Refund Policy was last updated on 25 April 2024 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.