Frequently Asked Questions
Categories
Products Info
What types of Scent Air Machines do you offer?
Depending on space size, we offer a wide variety of different Scent Machines, from home use to commercial applications. Please refer to the unit scent size to determine the best Scent Machine to fit your space.
Can I connect my Scent Machine to my HVAC unit?
Yes, we have office Scent Machines that can be connected to your existing HVAC unit. AirEssence Scent Diffuser, AirLux Scent Diffuser, AirMaxx Scent Diffuser & AirPro Scent Diffuser all have the options to connect to an HVAC unit.
Are the Scent Oils safe around people and pets?
Yes! Our oils are perfectly safe are people and pets.
Account & Payments
Do I need to make an account to purchase products?
No, you do not have to create an account to purchase any of our products.
What type of payments do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, and Google Pay.
Shipping & Returns
Do you offer returns?
Yes! We will gladly accept your return within 3 days of the purchase date or the date you receive the diffuser or Scent Oils, whichever is later.
Do you offer next-day shipping?
Please contact us at Support@nuovoscent.com regarding next-day shipping options.